Refund policy

PHYSICAL PRODUCTS:

REFUND POLICY

I stand behind the quality of every product I create. Each item is made specifically for you, carefully inspected for quality and accuracy, and packaged with care before it ships.

Because most of my products are personalized or custom-made, I do not accept returns or issue refunds due to buyer's remorse, incorrect selections, or changes of mind. Please double-check all personalization, colors, sizes, and order details before placing your order.

If your order arrives with a manufacturing defect, printing error, or damage caused during production, please contact me within 4 days of delivery. I will gladly work with you to replace the item or correct the issue.

To be eligible for a replacement, the item must be unused and returned in its original condition and packaging when requested.

Please note:

• Personalized and custom items cannot be returned unless they arrive damaged or defective.

• I am not responsible for errors resulting from information, spelling, colors, sizing, or customization choices provided by the customer.

• Refunds will not be issued for discount codes or coupons that were forgotten during checkout.

• Shipping delays caused by the carrier are outside of my control and are not grounds for a refund.

My goal is always to make sure you receive a product you'll love, and if I make a mistake, I'll make it right.

 

CANCELLATION POLICY

Due to the nature in which we process, design, and produce your order, NO cancellations may be made once your order has been placed, as they immediately are sent into production and/or packing. Please check your order carefully that you have ordered your items just as you want them.  

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at haylinnshoopla@gmail.com if you have questions about personalization, before placing your order.

NOTE:  Haylinn's Handcrafted Hoopla also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

Please note, PRE-ORDERED, not in stock items, can take up to 2-6 weeks to ship to you. Please pay close attention to the listing details as these items can not be refunded due to delays.

Restocking Fee: In the event you need to cancel an order, which has not yet begun processing, a restocking fee of 20% will apply (this does not include the ROUTE INSURANCE. That is non refundable). At the time you place your order, we are charged a transaction fee and a processing fee. In the interest of fairness, if you need to cancel your order because of an error on your part, you will remain responsible for that fee. Please remember, an order that has begun processing (i.e. materials have been ordered, files have been prepped, etc...) can no longer be canceled.